Return Policy

At GiftsWhip, we take pride in the quality and uniqueness of our handcrafted products. We want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward return policy to ensure your shopping experience is worry-free.

Return Eligibility:

  1. Time Frame: Returns must be initiated within 10 days of the purchase date.
  2. Condition: Items must be returned in their original condition, unused, and with all tags and packaging intact.
  3. Proof of Purchase: A valid receipt or proof of purchase is required for all returns.

Non-Returnable Items:

  • Custom-made or personalized items
  • Items which are made on order
  • Items marked as final sale
  • Gift cards
  • Products that have been used, altered, or damaged after delivery

Return Process:

  1. Initiate a Return:

    • Contact our customer service team at [customer service email] to request a return authorization.
    • Provide your order number, the item(s) you wish to return, and the reason for the return.

  2. Prepare Your Package:

    • Securely package the item(s) in the original packaging or a suitable alternative to prevent damage during shipping.
    • Include the return authorization slip provided by our customer service team.

  3. Pickup:

    • We will arrange a pickup at your address.
  4. Refunds:
    • Once we receive and inspect the returned item(s), we will notify you of the approval or rejection of your refund.
    • Approved returns will be processed within 7-10 business days, and a credit will automatically be applied to your original method of payment.

Exchanges:

  • We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact our customer service team at disha@cracktal.com

Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately at disha@cracktal.com with details and photos of the issue.
  • We will arrange for a replacement or refund, including any return shipping costs.

Contact Us: If you have any questions or need further assistance with your return, please contact our customer service team at disha@cracktal.com or call us at +91-9044747946.

Thank you for shopping at GiftsWhip. We appreciate your business and strive to provide you with the best handcrafted products and customer service.